Domingos Fernandes

1. The Helpdesk will be responsible for techical support to National Helpdesk offices and all government agencies to provide excellent customer service and solve all techical problems in an efficient and accurate manner.

2. The Helpdesk will be considered as the office all cities and all frontline government agencies and will resolve basic techical issues and provide support for all assigned areas.The purpose of the helpdesk is to ensure that customer values are maintained to the standars set by the Timor TIC.

3. The Helpdesk must ensure that the computer used by the user can function normally and run as it should.

4. The Helpdesk must ensure that the computer used by the user is connected to the network and can communicate as it should.

5. The Helpdesk must ensure that applications are used by the user to function normally and run as they should.

6. The Helpdesk also needs to ensure that all data that the user has on the computer cannot be read or taken by unauthorized parties without the permission of the user or the owner of the user.

7. The Helpdesk must also check and update any updates to the operating system  or applications run by the user.

8. The  Helpdesk is in charge of backing  up all data to e be safe and if the system has a problem, you need to restore data from the backup system that is in the user.

9. The Helpdesk is also responsible for supporting machines such as printers, scanners and so on.

10. Helpdesk is a party that helps maintain system security through various tools such as scanning with antivirus and so on.

11. Helpdesk adjusts the browser and others.

12. The Helpdesk is also on duty to check and repair if at any time there is a problem on the computer network from the user's side.

13. Install and support computer hardware and software following company standards.

14. Install and support computer peripherals for users.

15. Responding to questions for direct technical assistance, via telephone, Outlook, Voip, or electronically.